We aim to deliver a professional service to all of our clients but if, at any time, you are not happy with the service you are receiving from us, please let us know. You are a valued client and we should like the opportunity to put matters right if any problems do arise.
In the first instance, please contact Ian Aris and he will do what he can to resolve the problem promptly.
If, however, we are not able to resolve matters to your satisfaction you should write to us and then I shall conduct a full review of your complaint and let you have a written response within 7 working days.
Referral To The Legal Ombudsman
If you are not satisfied with the final response you may refer your complaint to the Legal Ombudsman. The Legal Ombudsman will usually only consider a complaint if our internal complaints procedure has been exhausted within the last twelve months.
The Legal Ombudsman’s contact details are as follows:
PO Box 6806
You may also wish to visit the Legal Ombudsman Website